Is This The End Of Incomplete Tube Journeys?

Laura Reynolds
By Laura Reynolds Last edited 69 months ago

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Is This The End Of Incomplete Tube Journeys?

TfL has just announced an update to its app which allows customers using contactless cards to check payments and journey history.

Until now, this information was only available for journeys made using Oyster cards. You'll still be able to top-up or add season tickets to your Oyster card through the app.

Half of all tube and rail ‘pay as you go’ journeys in London are now regularly made using contactless payment cards or mobile devices, according to TfL.

The update also allows customers to see whether they have any 'incomplete journeys' — which occur when you don't touch in or out, for whatever reason — and fill in the missing information to resolve them. The maps within the app have been updated to show the new TfL Rail services between Paddington and Heathrow. You might also notice a couple of design tweaks, as TfL aims to make the app more user-friendly.

To use the app with your contactless card, you'll first have to add the card to your online account.

Shashi Verma, Chief Technology Officer at Transport for London, said

We’re delighted that so many Londoners have already downloaded our app to make it easier to check journey history and top-up on the go. This latest update follows feedback from customers and is part of our work to make travelling in London simple and convenient for everyone.

Since it launched in September 2017, there have been 800,000 downloads of the app.

Last Updated 15 June 2018